Social listening is dead. Focus on action.
Every insight you need. On what truly moves your market.
Launching a product? Updating training? Writing high-impact content? The more you know, the sharper you act. Synopsis mixes qualitative and quantitative data to give a clear synthesis of what your audience really thinks: that's what we call insights. With KPIs, sentiment analysis and topic classification you can have a quick overview or a deeper view of all the verbatims from your audience.
💢 Focus on pain points and act on what truly hurts
Some problems hurt more than others. Detect customer feedback charged with the highest emotional intensity, so you can focus your efforts where the damage is real.
A major automotive brand improved satisfaction by 10% in 6 months, using the Synopsis prioritization.
🧭 Turn experience into actionable journey maps
Track your experience in real-time. Link every step to customer feedback. Spot friction, joy, hesitation. And act.
One client secured budget by using our journey map to clearly show hidden pain points to her management.
🚀 Capture signals where your audience actually talks — Reddit, TikTok, forums.
Synopsis captures customer feedback directly from social networks and forums the moment it appears. Validate your launch. Refine your message. Spot crises before they explode.
A luxury brand avoided a costly crisis plan, after our report proved early complaints weren't spreading.
🌟 Turn brand love into organic growth
Your next ambassador is already talking. We find the emotionally engaged voices, so you can scale what works before someone else does.
A consumer brand discovered a passionate micro-influencer already praising their product on Instagram. By engaging with him, they triggered a 22% spike in traffic and saw a significant increase in new customer acquisition.
🧳 From French to Korean, we unify feedback into insights — in your language.
Multilingual feedback is no longer a blocker. Synopsis processes input in multiple languages and delivers insights in the one that matters most to you.
One client consolidated 6 languages, Arabic to Japanese, into clear English insights.
🎯 Break inertia and get the organization moving
Fragmented feedback slows teams down. Synopsis automatically classifies insights by teams or other topics, allowing everyone to know exactly what to act on.
One global retailer cut feedback processing time by 20x — and routed every insight to the right team instantly.
Great brands inspire great communities.
Our clients: Luxury - Automotive - Retail
Adopt Synopsis now
You can't afford to invest in the wrong priorities. You shouldn't rely on guesswork when your customers are speaking loud and clear. You don't have time to read thousands of feedback lines.
Synopsis gives you clarity and speed, so you can act fast, align teams, and make smarter decisions.