About Synopsis

Reddit. TikTok. Forums. Monitor what your other tools ignore.

Every week, your brand receives hundreds of comments, reviews and reactions. Most of them are ignored. Or worse, lost in dashboards and manual reports. You think you're listening. But you're still flying blind.

At Synopsis, we turn customer noise into clarity, by detecting emotional signals that reveal what truly moves your audience.

In automotive, we helped lift satisfaction by 15% in 6 months. In luxury, our influencer detection drove +22% qualified traffic — with zero paid campaigns.

We don't just analyze sentiment. We score emotion intensity.
We prioritize insights based on impact, not frequency.
We align CX, marketing and brand around the only truth that matters: how the customer feels.

We're not a tool. We're a strategic advantage. Built by entrepreneurs. Trusted by brands who can't afford to be surprised by their market.

Our vision

Turning unfiltered customer chaos into strategic clarity.

Customer feedback isn't noise: it's your strategy waiting to be heard. Today, brands are drowning in feedback and still blind to what actually moves people. We believe the raw voice of the customer, especially from public communities like Reddit, TikTok, and Instagram, is a radar for tomorrow's risks and opportunities. We're building a future where customer truth becomes the operating system for marketing. Because whoever understands emotion first, wins.

Our mission

Make brands listen where it really counts.

We help marketing, CX and social teams surface what their audience is truly feeling, not just what surveys tell them. With Synopsis, you spot early-stage frustration before it explodes. You catch fan-love before your competitors do. You detect who's influencing the conversation before the press picks it up. We don't just track feedback. We decode emotional momentum. So your next move is based on truth, not guesswork.

See your market with new eyes, explore Synopsis

Meet the Team

Antoine Pezé

CEO & Co-founder

"After 10 years of listening to users, I'm still amazed by what we learn with customer feedback. I cofounded Synopsis to bring the user voice directly to teams who build and shape products every day, allowing them to be more powerful."

Antoine Boileau

CTO & Co-founder

"Customer feedback has always been key to improving how teams work. With Synopsis, I'm proud to bring AI to organizations that want to understand their users more deeply and act with confidence."

Thomas Wickham

COO & Co-founder

"Using customer feedback is a continuous process of learning. Every insight we uncover helps us design better experiences. With Synopsis, we're making that learning accessible to all teams, across all industries."

They are talking about us

Adopt Synopsis now

You can't afford to invest in the wrong priorities. You shouldn't rely on guesswork when your customers are speaking loud and clear. You don't have time to read thousands of feedback lines.

Synopsis gives you clarity and speed, so you can act fast, align teams, and make smarter decisions.

Get your first report now!